Hello Video Angels,
We just want to remind everyone that the store will be temporarily closed tomorrow from 1pm to 1:30pm to tape a segment for The Mel and Floyd Summer Replacement Show Wisconsin Film Festival broadcast on WORT FM tomorrow. We will resume in store browsing at 1:30 when the segment is done.

Be sure to tune in!
Thank you,
Four Star Video

Hello Video Angels,
The online tool to reserve titles through our website is back online. We fixed some of the functionality issues, as well as adding some new features based on feedback we got when it went live in February, including ranking your choices, as well as a text box for extra information we would need, such as whether any of your titles are backups, etc.

You can check it out by using the search funtion. If you have any further questions, please let us know.

Thanks,
Four Star Video

Hello Video Angels,
First off, we’d like to thank you for sticking with us during these strange times we find ourselves living in. Second, we’re very happy to announce that we’ll be expanding and adjusting our hours so that we will be open 7 days a week starting next Monday, April 12th. Our new hours will be:

Monday Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Tuesday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Wednesday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Thursday 6pm to 7pm Curbside Pickup
Friday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup- Delivery Friday only
Saturday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Sunday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup

In the coming weeks and months, we expect to be allocating more time to in-store browsing as vaccine rollout moves along. We will still be keeping online and phone reservations in place, as well as Friday deliveries.

There are a couple things to note to go along with these changes:
-New releases will now be available on the normal Tuesday release date, instead of the Thursday release date we’ve been doing for the last few months.
-The rental period for ala carte rentals and first 4 weeks rentals for subscribers will be shortened from the 10 day rental period that was in effect during our shortened hours, to a 7 day rental period (we’re permanently adjusting from our traditional 5 day rental period)
-Late fees will be more strictly enforced than they have been during our shortened hours, because we’ll be open 7 days a week. As a reminder, late fees are $1.99 per movie per day for ala carte rentals, and $0.99 per day for first 4 weeks items for subscribers (items not in the first 4 weeks section are not subject to late fees for subscribers).
-Both the shortened rental period and the late fees will not affect items rented before April 12th, 2021. 

We’re very excited to have the opportunity to see all of you more and hopefully welcome some of you back to the store. If you have any feedback or suggestions, please let us know.

Thanks,
Four Star Video

We’ve temporarily disabled the reservation tool while we work out some bugs that were reported by customers. In the meantime, please call (608)255-1994 or email 4starvideorental@gmail.com to place a pickup order.

Hello Video Angels,
We’ve got a new feature on our website, which we’d like to tell you about. You can now request titles via our website.
When you search for titles through our website, there will now be a “Reverse Title” button at the bottom of every search result, which will look like this:

Simply click the button for your desired title, which will bring you to the reservation page. You can navigate back to another page and do another search until you’ve found all your desired titles. Please request your desired titles for most desired to least. If you want less than the full number of titles listed, please include that in the “name” field after your name, for example “John Smith (3 titles)”. When you have all of your desired titles listed on the checkout page, please fill in your contact information and hit submit. Please remember title availability and pickup time are not guaranteed, and we will always reply to your request to confirm it was received and put on our schedule.

If you have any further questions, please contact us.