Hello Video Angels,
We just wanted to let everyone know that we will go back to normal hours this coming weekend, but without our Thursday shift on Thanksgiving Day.

Hours:
Friday 2pm to 7pm curbside pickup and delivery
Saturday 12pm to 4pm In-store browsing, 4:30-7 curbside pickup
Sunday 12pm to 4pm In-store browsing, 4:30-7 curbside pickup
Monday 6pm to 7pm curbside pickup

Hope to see you all in the coming week and have a good holiday,
Four Star Video

Hello Video Angels,
We want to let you know that our normal 6pm to 7pm pickup window won’t be offered this coming Thursday (Thanksgiving Day).

Hello Video Angels,
This past weekend, one of our staff members was exposed to someone who later tested positive for Covid-19. As a result, we will have to adjust our hours for the next two weekends and suspend in-store browsing during that time. The circumstances of the exposure lead us to believe that risk to customers who rented over the weekend if negligible, but this staff member will quarantine for 14 days in accordance with CDC guidelines.

The operating hours for the next two weeks will be:

Thursday 6pm to 7pm Curbside only
Friday 2pm to 7pm Curbside and Delivery
Saturday 2pm to 4:30pm Curbside only
Sunday 2pm to 4:30pm Curbside only
Monday 6pm to 7pm Curbside only

We hope to resume normal in-store browsing hours when this 14 day quarantine is over, provided this staff member doesn’t test positive for Covid-19. We want all of our staff and customers to remain healthy and safe. We will keep you updated as the situation develops.

Thank you,
Four Star Video

Hello Video Angels,
If you read the local news, you’ve probably seen reports of the rise in new COVID-19 cases in the downtown area, especially around the UW Campus. As a downtown business, we feel it’s necessary to address this issue.

We currently plan to be open for our normal in-store browsing hours, noon to 4pm on Saturday and Sunday, but we’re prepared to temporarily suspend in-store browsing if we feel it becomes necessary. This will probably happen on short notice if it does occur.

We will keep our current curbside pickup hours (Monday and Thursday 6pm to 7pm, Friday 2pm to 7pm, Saturday and Sunday 4:30-7pm) until further notice. We will continue to offer delivery on Friday as well. If you have any concerns about coming downtown or being in an enclosed space, please utilize these services.

Finally, if you feel ill or think you have been exposed to someone with COVID-19, please do not visit the store until you feel you are in good health.

Thanks and hope to see you all at a safe distance soon,
Four Star Video

Hello Video Angels,
We just wanted to have all of our current policies in one easy to access place:
Store Hours:
Monday 6pm to 7pm Curbside Only
Tuesday Closed
Wednesday Closed
Thursday 6pm to 7pm Curbside Only
Friday 2pm to 7pm Curbside & Delivery only
Saturday 12pm to 4pm In-store Browsing, 4:30pm-7pm Curbside pickup
Sunday 12pm to 4pm In-store Browsing, 4:30pm-7pm Curbside pickup

Curbside policies:
Please call (608)255-1994 and leave a voicemail or email 4starvideorental@gmail.com to place a pickup order. Please DO NOT use any social media platform to place a pickup order, we can’t guarantee we will receive the notification in time. Please give as much advance notice as possible, but we have been able to accommodate the majority of same-day orders so far. When ordering, please include your full name, desired titles and desired pickup time. Please provide backups in case some of your desired titles aren’t in stock, so we don’t have to contact you multiple times to fill your order. If your desired pickup time is already claimed or you don’t provide a pickup time, we will pick one for you. Please confirm that you are aware of your pickup time via phone or email. If we don’t have your credit card information on file, we will call you to charge your card before your scheduled pickup time.

When making a pickup, we will hang your items in a plastic bag on the door handle of our suite. If you have returns, please use the return slot in the bottom of our suite door. If you don’t feel comfortable entering the building, please let us know and we will bring your items to the exterior door instead. Please don’t enter the suite during curbside pickup hours.

Delivery policies:

Delivery is on Fridays only. Please get your delivery order via phone or email by Thursday at midnight. Please provide your name, address, phone number and desired titles in your delivery order. We will call you when we have arrived at your home. If you have any returns, please leave them on your door or another accessible place for the delivery driver.

In-store polices:

Only one customer is allowed inside for in-store browsing at a time. If the store is currently occupied, please wait in the hallway. If the door is locked, please knock so we can be aware someone is waiting. When you enter, you will be expected to wear a mask at all time, sanitize your hands upon entry and place all items you touch (regardless of whether you are renting them or not) to be placed on a cart we will provide to you. Please be as brief as possible with in-store browsing so we can accommodate other customers.

Thank you,
Four Star Video