Hello Video Angels,
If you read the local news, you’ve probably seen reports of the rise in new COVID-19 cases in the downtown area, especially around the UW Campus. As a downtown business, we feel it’s necessary to address this issue.

We currently plan to be open for our normal in-store browsing hours, noon to 4pm on Saturday and Sunday, but we’re prepared to temporarily suspend in-store browsing if we feel it becomes necessary. This will probably happen on short notice if it does occur.

We will keep our current curbside pickup hours (Monday and Thursday 6pm to 7pm, Friday 2pm to 7pm, Saturday and Sunday 4:30-7pm) until further notice. We will continue to offer delivery on Friday as well. If you have any concerns about coming downtown or being in an enclosed space, please utilize these services.

Finally, if you feel ill or think you have been exposed to someone with COVID-19, please do not visit the store until you feel you are in good health.

Thanks and hope to see you all at a safe distance soon,
Four Star Video

Hello Video Angels,
We just wanted to have all of our current policies in one easy to access place:
Store Hours:
Monday 6pm to 7pm Curbside Only
Tuesday Closed
Wednesday Closed
Thursday 6pm to 7pm Curbside Only
Friday 2pm to 7pm Curbside & Delivery only
Saturday 12pm to 4pm In-store Browsing, 4:30pm-7pm Curbside pickup
Sunday 12pm to 4pm In-store Browsing, 4:30pm-7pm Curbside pickup

Curbside policies:
Please call (608)255-1994 and leave a voicemail or email 4starvideorental@gmail.com to place a pickup order. Please DO NOT use any social media platform to place a pickup order, we can’t guarantee we will receive the notification in time. Please give as much advance notice as possible, but we have been able to accommodate the majority of same-day orders so far. When ordering, please include your full name, desired titles and desired pickup time. Please provide backups in case some of your desired titles aren’t in stock, so we don’t have to contact you multiple times to fill your order. If your desired pickup time is already claimed or you don’t provide a pickup time, we will pick one for you. Please confirm that you are aware of your pickup time via phone or email. If we don’t have your credit card information on file, we will call you to charge your card before your scheduled pickup time.

When making a pickup, we will hang your items in a plastic bag on the door handle of our suite. If you have returns, please use the return slot in the bottom of our suite door. If you don’t feel comfortable entering the building, please let us know and we will bring your items to the exterior door instead. Please don’t enter the suite during curbside pickup hours.

Delivery policies:

Delivery is on Fridays only. Please get your delivery order via phone or email by Thursday at midnight. Please provide your name, address, phone number and desired titles in your delivery order. We will call you when we have arrived at your home. If you have any returns, please leave them on your door or another accessible place for the delivery driver.

In-store polices:

Only one customer is allowed inside for in-store browsing at a time. If the store is currently occupied, please wait in the hallway. If the door is locked, please knock so we can be aware someone is waiting. When you enter, you will be expected to wear a mask at all time, sanitize your hands upon entry and place all items you touch (regardless of whether you are renting them or not) to be placed on a cart we will provide to you. Please be as brief as possible with in-store browsing so we can accommodate other customers.

Thank you,
Four Star Video

Hello Video Angels,
We’re going to be offering more in store browsing hours this weekend. The browsing hours will now be noon to 4pm on Saturday and Sunday.

Here’s a full breakdown of current store hours:
Thursday 6 to 7pm Curbside pickup only
Friday 2pm to 7pm Curbside pickup and Delivery only
Saturday 12pm to 4pm In-store browsing, 4:30 to 7pm Curbside Pickup
Sunday 12pm to 4pm In-store browsing, 4:30 to 7pm Curbside Pickup
Monday 6pm to 7pm Curbside pickup only

Due to a limited budget as well as availability of staff and volunteers, this is likely to remain our permanent schedule for the foreseeable future. We will of course notify you if there are any further changes.

Thanks and hope to see you all this weekend,
Four Star Video

Hello Video Angels,
It was good to see some of you this past weekend! We’ll be continuing with both in-store browsing and curbside pickup with the same hours this weekend, which are:
Thursday 6pm to 7pm curbside only
Friday 2pm to 7pm curbside and delivery only
Saturday 2pm to 4pm in-store browsing, 4:30-7pm curbside
Sunday 2pm to 4pm in-store browsing, 4:30-7pm curbside
Monday 6pm to 7pm curbside only

We also want to remind everyone that only one customer is allowed in the store at a time, but no appointment is necessary for in-store browsing.

We’ll also be adding the following titles for rental starting Thursday:
Bamboozled (Criterion Blu Ray)
Becky
Dead Dicks
Earrings Of Madame De…(Criterion Blu Ray)
Harley Quinn Season 1
The Infiltrators
Light From Light
Lightning Over Braddock
Maitresse (Criterion)
Orange Is The New Black Season 7
Scorsese Shorts (Italianamerican, American Boy, The Big Shave, It’s Not Just You, Murray!, What’s A Nice Girl Like You Doing In A Place Like This?) (Criterion)
Wildlife (Criterion)
You Should Have Left

Hope to see you all this weekend!
Four Star Video

Hello Video Angels,
We’d like to announce that we will have limited in store browsing hours starting this weekend. We’re starting out on a trial basis, and we’re still trying to keep the focus on curbside and delivery while we figure out the demand for in-store browsing.

Customers will be allowed to browse in-store on Saturday, July 25th and Sunday, July 26th from 2pm to 4pm.

Only one customer will be allowed in the store at a time. There won’t be time limits on browsing, but we do ask that if other customers are waiting to enter that checkout be as prompt as possible to allow as many customers as possible to utilize in-store browsing during the browsing window. Entry will be refused if you are not wearing a mask, in accordance with the Dane County ordinance. All customers who enter will be provided a cart, and you will be asked to place all items you touch onto the cart so that they can be sanitized before other customers come in contact with them.

Curbside pickup hours will now be 6pm to 7pm on Thursday, 2pm to 7pm on Friday, 4:30 to 7 on Saturday and Sunday, and 6pm to 7pm on Monday. We will continue to offer delivery on Fridays (please get your delivery orders in by Thursday at midnight).

We welcome any feedback regarding in-store browsing, especially regarding desired hours. We will try to accommodate in-store browsers to the best of our ability while maintaining safety procedures.

We’d also like to let all customers know that the following titles will be available starting Thursday, July 23rd:
Capone
Curb Your Enthusiasm Season 10
The Dead Center (Blu Ray only)
Marriage Story (Criterion)
The McPherson Tape (Blu Ray only)
Mephisto
Pasolini (Blu Ray only)
Rancho Notorious
Scoob!
The Whistlers

Thanks and hope to see you this weekend,
Four Star Video