Hello Video Angels,
First off, we’d like to thank you for sticking with us during these strange times we find ourselves living in. Second, we’re very happy to announce that we’ll be expanding and adjusting our hours so that we will be open 7 days a week starting next Monday, April 12th. Our new hours will be:

Monday Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Tuesday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Wednesday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Thursday 6pm to 7pm Curbside Pickup
Friday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup- Delivery Friday only
Saturday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup
Sunday  Noon to 4pm in-store browsing, 4:30-7pm curbside pickup

In the coming weeks and months, we expect to be allocating more time to in-store browsing as vaccine rollout moves along. We will still be keeping online and phone reservations in place, as well as Friday deliveries.

There are a couple things to note to go along with these changes:
-New releases will now be available on the normal Tuesday release date, instead of the Thursday release date we’ve been doing for the last few months.
-The rental period for ala carte rentals and first 4 weeks rentals for subscribers will be shortened from the 10 day rental period that was in effect during our shortened hours, to a 7 day rental period (we’re permanently adjusting from our traditional 5 day rental period)
-Late fees will be more strictly enforced than they have been during our shortened hours, because we’ll be open 7 days a week. As a reminder, late fees are $1.99 per movie per day for ala carte rentals, and $0.99 per day for first 4 weeks items for subscribers (items not in the first 4 weeks section are not subject to late fees for subscribers).
-Both the shortened rental period and the late fees will not affect items rented before April 12th, 2021. 

We’re very excited to have the opportunity to see all of you more and hopefully welcome some of you back to the store. If you have any feedback or suggestions, please let us know.

Thanks,
Four Star Video

We’ve temporarily disabled the reservation tool while we work out some bugs that were reported by customers. In the meantime, please call (608)255-1994 or email 4starvideorental@gmail.com to place a pickup order.

Hello Video Angels,
We’ve got a new feature on our website, which we’d like to tell you about. You can now request titles via our website.
When you search for titles through our website, there will now be a “Reverse Title” button at the bottom of every search result, which will look like this:

Simply click the button for your desired title, which will bring you to the reservation page. You can navigate back to another page and do another search until you’ve found all your desired titles. Please request your desired titles for most desired to least. If you want less than the full number of titles listed, please include that in the “name” field after your name, for example “John Smith (3 titles)”. When you have all of your desired titles listed on the checkout page, please fill in your contact information and hit submit. Please remember title availability and pickup time are not guaranteed, and we will always reply to your request to confirm it was received and put on our schedule.

If you have any further questions, please contact us.

https://spectrumnews1.com/wi/madison/news/2021/01/24/-it-s-older-than-i-am—inside-one-of-wisconsin-s-last-video-rental-stores#

Hello Video Angels,
We’re very excited to announce that starting Monday, January 18th, we’ll be expanding our hours to include noon to 4pm in-store browsing, and 4:30 to 7pm curbside pickup. This shift will be handled by Amber, one of our newer volunteers. If you’ve done a Monday night pickup in the last few months, you may have met her. She’ll be new to a lot of you. She’s written a short introduction for those of you who haven’t met her:

Hello Madison,
I am excited to be part of the team at Four Star Video! I began facilitating curbside pick-ups on Monday evenings in October and am happy to help expand in store browsing! I recently returned to Madison from the Pacific Northwest and was happy to learn that Four Star Video was still operating. I decided to help promote video rentals throughout the community by volunteering at Four Star and am looking forward to this expansion of services. As a long time film fan, I believe video stores are very important cultural institutions; especially so in this time of confinement and uncertainty. I hope you will be patient with me as I learn the ins and outs of running the store, and you will be understanding as I get to know you and your film preferences. Please stop in (observing the new COVID protocols!) to say hello and pick up a few movies while you’re at it!  

We’re looking forward to seeing you all on Mondays from now on!

Thanks,
Four Star Video